Dear Customer, in order to leave offers, comments, suggestions, questions at the medical center in your city, please, use the telephone of DoctorPRO Service Quality Control of Medical Centers Network in Ukraine. The single phone number for all hospitals in Ukraine – 0-800-50-71-70* – is for collection and processing of information on the work of medical centers in Ukraine. All information received in the line of Service Quality Control Department is transmitted to the central office.
Solving problems, taking measures to address the claims and compliance with service quality standards are controlled by the control office of DoctorPRO Medical Centers Network in Ukraine.
Applications that require further consideration and action are considered within 5 working days. If more time is needed, the applicant is informed about it by phone or by e-mail.
Telephone line* of the Service Quality Control Department ** of DoctorPRO Medical Centers Network in Ukraine is working except public holidays and weekends during the following hours: Mon-Fri from 10:00 to 17:00. Break from 13:00 to 14:00.
In order we process your request quickly and efficiently, please, inform a specialist of the Quality Control Service about the following:
- which of our clinics you turned to and in which city;
- your full name (data specified by you during registration of a patient card);
- department (proctology, urology, gynecology, dermatology, gastroenterology, ultrasound, etc.);
- patient card number (on the business card);
- phone for feedback;
- a comment.
You can also use the feedback form on our website. In this case, the expert quality control service will contact you to clarify details of the treatment during the working day, or the next business day if the application is received after 15:00 or on weekends.